Return Shipping

Return shipping charges are the customer's responsibility. Customers can arrange their own courier service to send items back to Endovar. We recommend using a reliable courier service and keeping proof of shipment.

Return & Exchange Eligibility

Return Timeframe

Items must be requested for return or exchange within 4–7 days of receiving your order.

Condition Requirements

• Items must be unworn, unwashed, and have original tags attached.
• Items with stains, smell, damage, or signs of use will not be accepted.
• Underwear, socks, and hygiene-sensitive products cannot be returned or exchanged.

Category Based Return Rules

Bags & Belts

❌ Pickup and drop service is not available. Customers must arrange courier service for return or exchange.

Sale / Clearance Items

• ❌ No return, exchange, or refund available on sale items.
• ❌ Pickup and drop service is not available for sale products.

Routine (Non-Sale) Items

• ✔ Pickup and drop service is available for routine items only.
• ✔ Maximum 2 articles are allowed per exchange request through pickup service.
• For more than 2 items, customers must arrange their own courier.

Orders Above Rs. 10,000

Orders above Rs. 10,000 are eligible for exchange only. Refunds are not available.

Refund Policy

Maximum Refund Limit

• Refunds are only applicable for orders below Rs. 10,000.
• Shipping charges are non-refundable.

Refund Processing Time

• Refund initiation: 5–7 working days.
• Bank processing time may take up to 30 days depending on the payment provider.

Exchange Rules

• Exchange is available only for the same product value or available variant.
• A Rs. 300 exchange processing fee applies on normal and sale days.
• Sale items are not eligible for exchange.
• Exchange is only available for routine (non-sale) products.

Faulty Items

If you receive a faulty product:

• Contact us at info@endovar.com.pk with product pictures and details.
• Claims must be submitted within 4–7 days of receiving your order.
• After evaluation, some faulty items may not require return.

Processing Time

• Normal processing time: 2–4 working days.
• During sale seasons: 6–10 working days.

Return Parcel Responsibility

Customers are responsible for the parcel until it reaches Endovar's warehouse and passes inspection.

Out Of Stock Exchange Items

If your requested exchange size or color is unavailable:

• A similar value replacement may be offered.
• Refund or store credit may only be issued for orders below Rs. 10,000.